Customer Support Engineer

Provide front-line technical support for Security and Privileged Identity Management solutions, resolving customer issues via web, phone, and email. The ideal candidate excels at troubleshooting complex problems through diligent research, issue reproduction, and root-cause analysis, leveraging deep product knowledge. You’ll bring a passion for learning new technologies, tackling challenges, and driving initiatives that ensure long-term customer success.

A minimum 3 years experience in Technical Support or a position of a similar nature in a software company. Capable of understanding the technical aspects of a complex system. Strong technical troubleshooting skills and problem-solving. Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause. Must have excellent communication skills and a passion for providing world-class service. Experience in directly supporting enterprise-level customers. Ability and desire to learn products and technologies. Must be able to work independently as well as with others, as part of a domestic and international team. Proven experience with Microsoft operating systems. Excellent time management, decision-making, prioritization, and organization skills. All communication, internal and external, requires a high level of English.